Legal
Refunds & Cancellations
Last updated: August 2026 · Effective immediately
🚫 No Refund Policy — Please Read Before Purchase
All products sold on letsmoveglobally.com are digital in nature and non-returnable. Once a purchase is completed and the product is delivered, no refund requests will be entertained under any circumstances. By completing a payment on this platform, you confirm that you have read, understood and accepted this policy in full.
1. Nature of Products
Let's Move Globally sells exclusively digital information products — including but not limited to the Personal Remote Work Plan (Rs 499). These are personalised, digitally generated documents delivered electronically to the purchaser's registered email address.
Unlike physical goods, digital products cannot be returned once received. The cost of research, generation and delivery is incurred at the time of purchase regardless of whether the buyer chooses to use the product.
2. Why Refunds Are Not Applicable
Refund requests will not be entertained for the following reasons, which apply to all purchases on this platform:
✗ Change of mind after purchase
The decision to purchase is made before payment is processed. Once the transaction is complete, the product generation process is initiated immediately. Change of mind does not constitute grounds for a refund on any digital product.
✗ Dissatisfaction with recommendations
The Personal Remote Work Plan is generated based entirely on information provided by the user during the assessment. The accuracy and relevance of the output is directly dependent on the accuracy of inputs provided. LMG cannot be held responsible for outputs where the user-provided data was incomplete, inaccurate or misrepresented.
✗ Product already accessed or downloaded
Once the digital product has been delivered to the registered email address and accessed or downloaded by the recipient, the transaction is considered fulfilled in its entirety. No reversal is possible at this stage.
✗ Expectations not met
letsmoveglobally.com provides career intelligence — not employment guarantees, salary guarantees or placement services. The product description is clearly stated prior to purchase. Outcome-based dissatisfaction is not a valid refund basis.
✗ Duplicate purchase by user error
In cases where a user purchases the same product twice due to their own action, only one delivery will be made. The duplicate charge must be disputed directly with the payment gateway or bank with transaction evidence.
3. Technical Delivery Failure — Exception
The only circumstance under which LMG will review a complaint (not automatically a refund) is a verified technical delivery failure as defined below:
⚠ Non-delivery due to system failure
The purchased digital product was not transmitted to the registered email address within 24 hours of successful payment confirmation, caused by a server-side transmission error, SMTP failure or platform outage attributable to LMG infrastructure — and not due to an incorrect email address provided by the user, spam/junk folder filtering, inbox storage limits or user-side email client issues.
⚠ File corruption at source
The delivered file is confirmed corrupted at the point of generation — meaning the file cannot be opened by any standard application on any device, and the corruption originated from the LMG delivery system, not from user-side download interruption or storage issues.
⚠ Duplicate charge — payment gateway error
The payment gateway processed two successful debits for a single order within the same session due to a gateway-level technical error. This must be evidenced by two separate transaction IDs with identical order references in the gateway logs.
To report a technical delivery failure, email hello@letsmoveglobally.com within 48 hours of the expected delivery window with: (a) your order reference number, (b) the registered email address used at checkout, (c) screenshot of payment confirmation, and (d) description of the technical issue encountered. LMG reserves the right to verify the reported failure against server delivery logs before taking any action. Re-delivery of the product will be the primary resolution. A monetary refund will only be considered if re-delivery is technically not possible.
4. Cancellation Policy
Orders may only be cancelled before the product has been dispatched to the registered email address. To request a pre-dispatch cancellation, contact hello@letsmoveglobally.com immediately after purchase with your order reference number.
LMG does not guarantee cancellation will be possible as product generation is initiated immediately after payment confirmation. If generation is already complete at the time of the cancellation request, the product will be delivered and no cancellation will be processed.
5. Chargebacks
Initiating a chargeback or payment dispute with your bank or card issuer without first contacting LMG at hello@letsmoveglobally.com is a violation of this policy. LMG reserves the right to provide full transaction evidence — including delivery logs, IP records and order data — to the payment gateway and issuing bank to contest any chargeback raised for a successfully fulfilled digital order.
6. Governing Law
This policy is governed by the laws of India. Any disputes arising from purchases made on letsmoveglobally.com are subject to the exclusive jurisdiction of the courts of Delhi, India. By making a purchase, you agree to this jurisdiction.
7. Contact
For technical delivery issues only:
hello@letsmoveglobally.com
Response time: Within 2 business days
Address: Netaji Subhash Place, Delhi 110034, India